Service Agreement

Provider of the Services:

The terms “Mark Turizm”, “Company”, “Service Provider”, “we” or “website” refer in this Agreement to the company below, which provides Türkiye travel consultancy, visitor information, route assessment, travel preparation, payment, communication and support services through the website:

Company Details
Trade Name: Mark Turizm İnşaat Gıda Danışmanlık ve Organizasyon Ticaret Limited Şirketi
Tax Office: Kozyatağı
Tax Number: 6120720506
Address: Küçükbakkalköy Mh. Dudullu Cd. No: 23-⁠25 Brandium Residence R4 Blok D: 16 P.K: 34750 Ataşehir / İstanbul / Türkiye

User:

The terms “User” or “person requesting the service” refer in this Agreement to the person who, on their own behalf or on behalf of another person they are authorized to represent, completes a form, shares information, requests Türkiye travel consultancy services, makes a payment, receives communication support or uses the services provided by Mark Turizm through the website.

Where the User acts on behalf of another person, the User accepts that they are authorized, on behalf of that person, to request the service, share the necessary information, conduct the consultancy process and accept this Agreement.

The rights and obligations relating to Türkiye travel consultancy, visitor information, personalized travel assessment, route planning, travel preparation, payment, communication and support services provided by Mark Turizm through the website are set out in this Agreement.

The service type the User chooses may additionally appear on the service request and payment screens, the fee policy page, information areas or the relevant consent boxes. The User is responsible for reviewing the service scope, payment items, total amount, cancellation and refund terms and the relevant information notices shown to them before proceeding.

By submitting a form, making a payment, performing a transaction through the website or ticking the relevant consent boxes, the User is deemed to have accepted the provisions of this Agreement that are visible to them and applicable to the service they selected.

Mark Turizm’s service is a private travel consultancy and visitor information service for trips to Türkiye. It is intended to help the User assess their trip to Türkiye in a better-informed, more structured and clearer way, in line with their own expectations.

In preparing the service, information such as the User’s travel dates and length of stay, the number and age group of travelers, their interests, preferred cities and regions, transport and accommodation-area expectations, budget range, travel pace and any special sensitivities may be taken into account.

Information, suggestions, plans, lists and guidance provided by Mark Turizm are for consultancy and information purposes. Final travel decisions, purchases, reservations, implementation of the travel plan and third-party service choices belong to the User.

What the Türkiye travel consultancy service covers can differ according to the service type the User selects, the consultancy content requested and the service descriptions displayed during the transaction.

Based on the service type chosen, information, guidance, assessment or planning support may be given on the following topics:

• General pre-trip preparation and planning assessment for Türkiye,
• Assessment of cities, regions, routes, trip length and daily pace,
• Route and daily program suggestions based on the User’s interests,
• Travel notes focused on culture, history, coast, nature, shopping, food and dining, and events,
• General guidance on choosing an accommodation area,
• General information about urban transport, regional transport and travel flow,
• Restaurant, cafe, museum, cultural stop, shopping area, viewpoint or event suggestions,
• Pre-travel checklist and practical travel notes,
• Personal travel assessment and written planning notes suitable for the User’s request,
• Communication and guidance support that may be provided within the selected service scope.

The service scope may be limited to the package descriptions, service information, consent areas, payment screen or relevant explanatory texts shown to the User during the transaction.

The Türkiye travel consultancy service provided by Mark Turizm does not mean the sale, purchase, reservation or guarantee of third-party services such as hotels, flight tickets, restaurants, events, tours, transfers, car rental, health services, guiding services or similar services.

Mark Turizm is not obliged to make reservations, purchase tickets, enter into contracts with third-party providers on behalf of the User, make payments, fix prices, reserve availability or guarantee the outcome of third-party services.

Within the scope of Mark Turizm’s tourism consultancy service, health, safety, legal, tax, financial matters, public notices, airline rules, accommodation provider rules, event organizer rules or third-party service terms shall not be considered a professional expertise commitment.

The User may choose any one of the Türkiye travel consultancy packages or service options available on the website.

The packages can vary in consultancy scope, service priority, support level, how detailed the personalized Türkiye plan is, preparation time, communication channel and the extent of any additional guidance that may be provided.

Package names such as Fast, Express, Standard or similar terms refer only to Mark Turizm’s internal service priority, content preparation scope, support response speed and preparation time of the personalized Türkiye plan.

Package selection does not guarantee the prices, availability, opening hours, occurrence of events, weather conditions, transport duration or the User’s travel experience with third-party services.

Estimated preparation or delivery times stated within a package begin once the User completes the required information and payment. Delivery times may be affected by missing information, late response by the User, scope change requests, technical issues, operational workload or force majeure.

So that the Türkiye travel consultancy service can be prepared, the User is responsible for sharing the requested travel dates, travel duration, number of travelers, age group, interests, city preferences, regional preferences, transport preferences, accommodation area expectations, budget range, special sensitivities and similar information accurately, completely and up to date.

If the prepared plan does not match the User’s expectations due to incomplete, incorrect, outdated, false or misleading information shared by the User, Mark Turizm shall not be responsible.

The User must inform Mark Turizm before service preparation is completed if the User’s travel preferences or conditions change. Change requests submitted after service preparation has started or after the plan has been delivered may be assessed separately according to availability and the service scope.

Offered within the selected consultancy package, the personalized Türkiye plan is a service that provides information and assessment and helps with travel preparation.

It may cover routes, transport, restaurants, cafes, shopping areas, events, concerts, theatre, museums, cultural routes, a daily program, a comparison of regions, a return-day checklist or practical travel notes.

Suggestions included in the personalized Türkiye plan are for guidance and information purposes. Mark Turizm does not guarantee tickets, reservations, prices, availability, transport duration, occurrence of events, weather conditions, third-party service quality, crowd levels, user satisfaction or third-party service outcomes.

Support provided by e-mail, phone, messaging applications or similar channels refers to communication and guidance support within Mark Turizm’s own service scope. This support does not replace emergency health, legal, safety, financial or third-party services.

Mark Turizm’s route, city, region, transport, restaurant, cafe, shopping, event, museum, cultural stop, accommodation area, daily program and travel preparation suggestions are for information and guidance purposes.

In preparing them, we may draw on the information the User shares, general travel experience, publicly available information, sector assessments, user expectations and the planning done during the consultancy process.

Mark Turizm does not guarantee that prices will remain the same, suggested places will be open, events will take place, transport times will not change, third-party services will be provided at the expected quality or all User expectations will be met.

Restaurants, hotels, transport, events, museums, tours, shops, digital platforms, payment institutions, airlines, transfer providers or similar third-party services that the User may use during their trip are independent from Mark Turizm.

The relevant third-party providers determine the prices, availability, opening hours, cancellation terms, service quality, rules and practices of their services, and these may change over time.

Mark Turizm is not responsible for the acts, omissions, delays, cancellations, price changes, service quality of third-party providers or any disputes that may arise between the User and third parties.

Depending on the service type and payment method selected, the amount charged for the Türkiye travel consultancy service is displayed on the payment screen or in the relevant service information areas.

The User is responsible for checking the service scope, total amount, any additional fees, cancellation and refund terms before giving payment approval.

Mark Turizm may collect payment by credit card, debit card, virtual POS, through a payment institution or by any other payment method it may offer.

Mark Turizm is not responsible for commissions, exchange rate differences, transaction fees, holds, authorizations, payment declines, security checks or transaction delays that may be applied by banks, card schemes, payment service providers or payment infrastructures.

Completion of the payment by the User may mean that, within the selected service scope, the User authorizes Mark Turizm to begin preparing the consultancy service.

Cancellation and refund requests are assessed according to the stage of the service, whether personalized planning or assessment has started, whether content specific to the User has been prepared, the rules of the payment infrastructure and whether communication support has been provided.

• The Mark Turizm service fee collected may be refunded for cancellation requests made before the consultancy service has started.
• Depending on the scope of the service provided, all or part of the Mark Turizm service fee may not be refundable if information review, travel assessment, route planning, personal content preparation, written note creation, support process or user-specific consultancy work has started.
• If a plan, assessment, list, note, guidance or consultancy output specific to the User has been delivered or prepared, the fee relating to this service may not be considered within the refund scope.
• The necessary review will be carried out and an appropriate refund or correction will be made if there is a clear transaction error, duplicate payment or technical collection error caused by Mark Turizm.
• If the content prepared does not match the User’s expectations due to incomplete, incorrect, false or outdated information provided by the User, this alone does not create an automatic right to refund.
• Refund of transaction costs deducted by a card scheme, bank, virtual POS or payment infrastructure may depend on the rules of the relevant payment provider.

For cancellation or refund requests, the User must contact Mark Turizm. Each request is assessed by taking into account payment records, transaction records, service stage, prepared content and the scope of the service provided.

Mark Turizm may submit transaction records, service records, invoice information, communication records and other lawful records to the relevant bank, payment institution or card scheme if the User initiates a payment dispute, reversal or chargeback.

If it is determined that the User used a payment dispute or chargeback mechanism in bad faith to harm Mark Turizm, obtain an unfair benefit or recover the fee for a service received, Mark Turizm may claim compensation for its losses and resort to legal remedies.

How long the tourism consultancy service takes to prepare can depend on the service type selected, how broad a scope the User requests, how quickly the User provides information, the nature of any special requests and Mark Turizm’s operational workload.

Any plans, assessments, lists, notes, guidance or other consultancy outputs for the User may be delivered by e-mail, through the website, by phone, via messaging applications or through any other communication channel Mark Turizm considers appropriate.

Estimated delivery or preparation times are for information purposes. The service delivery time may change if the User provides information late, shares incomplete information, requests a scope change or if exceptional workload occurs.

Regarding the plan, assessment, list or consultancy output provided to them, the User may request reasonable clarification or correction.

The scope of revision or change requests is assessed according to the selected service package, delivery stage of the service, the nature of the request and accuracy of the information initially shared by the User.

Additional work may be required if the User changes fundamental elements such as travel date, city preference, number of travelers, budget range, travel purpose, accommodation area expectation or travel pace. In this case, Mark Turizm may require a new service request to be created or request an additional fee.

The User is responsible for checking their personal situation, health condition, budget, travel documents, transport plan, accommodation conditions, third-party service terms and applicable rules when making all decisions regarding their own trip.

According to their own needs, safety, budget, physical condition and travel circumstances, the User must assess the suggestions provided by Mark Turizm.

The User is responsible for checking the relevant provider’s current terms, fees, cancellation conditions and availability before purchasing any third-party service, making a reservation, buying a ticket or finalizing a travel plan.

The User is responsible during the trip for complying with applicable rules, local regulations, third-party service provider terms and safety notices.

Mark Turizm does not guarantee that the User’s travel experience will take place at a certain quality, that suggested places will be open, that prices will not change, that events will take place, that transport will be completed within a certain time, that third-party services will be provided without interruption or that all expectations of the User will be met.

Any plans, lists, notes, routes or suggestions Mark Turizm prepares are consultancy outputs intended to support the User. These outputs are not a guarantee of third-party services or of the travel outcome.

The User accepts that, by the nature of the Türkiye travel consultancy service, travel plans may be affected by external factors, some conditions may change over time and the responsibility for final decisions belongs to the User.

Mark Turizm may send the User notifications about the tourism consultancy service by e-mail, phone, SMS, through the website, via messaging applications or other communication channels, using the contact details the User has provided.

The User is responsible for ensuring that their contact details are accessible and accurate. Mark Turizm is not responsible for delays that may occur because messages do not reach the User, contact details such as e-mail or phone number are provided incorrectly, e-mails fall into spam filters or the User fails to follow notifications.

Support that may be provided by messaging applications or phone refers only to information and guidance support within Mark Turizm’s own service scope. This support does not replace emergency health, financial, legal, safety or third-party services.

Route notes, travel plans, lists, assessments, texts, visuals, tables, checklists, recommendation documents and similar consultancy outputs prepared by Mark Turizm may be considered part of Mark Turizm’s content production.

The User may use the consultancy output prepared for them for personal travel planning purposes only. Such content may not be reproduced, sold, distributed, published or used to provide services to third parties for commercial purposes without Mark Turizm’s written permission.

Personal preferences, explanations, travel notes or special information submitted by the User to Mark Turizm within the scope of the travel consultancy service may be used for communication with the User and preparation of the service.

In order to provide the Türkiye travel consultancy service, Mark Turizm may process the User’s name, surname, contact details, travel dates, travel preferences, number of travelers, interests, special requests and other information required by the service.

Further details on how personal data is processed may be set out separately in the privacy policy, cookie policy, disclosure texts or other relevant information areas published on the website.

The User accepts that the information required for preparation of the service may be used by Mark Turizm, and that the information shared when requesting the service is accurate and up to date.

In cases of payment security, service security, fraud risk, abuse, duplicate transaction, suspicious transaction or suspected unlawful use, Mark Turizm may review transaction records and suspend the service.

If the User shares false, misleading, bad-faith information or information that violates third-party rights; uses payment instruments without authorization; makes a bad-faith payment dispute despite receiving the service; or acts in a way intended to harm Mark Turizm, Mark Turizm may exercise its legal rights and terminate the service.

Mark Turizm may share transaction records, payment records, communication records and service records with competent authorities, banks, payment institutions or card schemes in response to lawful requests.

Natural disasters, epidemics, war, terrorism, civil unrest, strikes, technical failures, internet outages, power outages, payment infrastructure failures, transport disruptions, decisions taken by public authorities, problems in the systems of third-party service providers or similar circumstances beyond Mark Turizm’s reasonable control may be considered force majeure.

Mark Turizm’s service delivery times, communication times, content preparation process or support process may be affected in force majeure situations. In such cases, Mark Turizm cannot be held responsible for temporary interruption of the service or delays.

Mark Turizm’s liability within the scope of the tourism consultancy service is limited, to the extent permitted by applicable law, to direct damages arising from its own fault.

Hotels, flight tickets, transport, reservations, events, tours, third-party service fees, changes in travel plans, loss of time, loss of income, loss of business, unmet holiday expectations or similar indirect damages are not considered within this scope.

Mark Turizm is not responsible for consequences arising from the User’s own decisions, changing travel conditions, practices of third-party service providers, incorrect or incomplete information provided by the User, or the User’s failure to assess Mark Turizm’s suggestions according to their own circumstances.

Mark Turizm may update this Service Agreement from time to time, and the updated Agreement becomes effective from the date it is published on the website.

The Agreement available on the website on the date the User gives service or payment approval shall apply to the relevant transaction. Amendments to the Agreement shall not apply retroactively to past transactions unless expressly stated otherwise.

This Agreement shall be interpreted under the laws of the Republic of Türkiye, and the mandatory rights of the User arising from applicable law are reserved.

If a dispute arises, we recommend first trying to resolve it through Mark Turizm’s support channels. The legal application rights of the parties are reserved.

By submitting a form, making a payment, requesting a service through the website or ticking the relevant consent boxes, the User declares that they have read, understood and accepted this Service Agreement.

The User accepts that:

• The service provided by Mark Turizm is a private Türkiye travel consultancy and visitor information service,
• Suggestions provided within the service are for guidance and information purposes,
• Final travel decisions and third-party service choices belong to the User,
• The User gives approval after reviewing the service scope, payment items, total amount, cancellation and refund terms,
• The information shared by the User is accurate, complete and up to date,
• Mark Turizm does not guarantee the outcome, price, availability or quality of third-party services,
• If a personalized plan or consultancy output has been prepared, the fee relating to this service may not be considered refundable.